Meet the Gang

We thought that the best way to show you how great it is to work for Exclusive was to introduce you to some of our employees... 

Tarryn has been working at Pennyhill Park Hotel for the past 4 years.  She initially started as a Room Attendant, moved to Reception after 7 months, and then onto Reservations.  She was promoted to the position of Reservations Supervisor in June 2007.

"Day to day, I work with a team of four Reservations Coordinators.  I look after the leisure business, booking overnight stays and weekend breaks with all the trimmings (Spa treatments, Clay pigeon shooting, Dinner, Archery!).   I manage the yearly events diary as well as yielding the rates that we sell at, maintaining rate parity and motivating my team!  

I love the hustle and bustle of every day life in our office and there is nothing better than getting an email or a lovely thank you card in the post from a guest who I made a booking for.   I think it is wonderful that we have the ability to build long lasting relationships with our repeat guests. Of course it helps that we have an office filled with fantastic people who really take pride and care in what they do.

If I were to sum up working for Exclusive, we believe in the people we employ and I honestly believe that we have a vision for each member of staff.  We promote internal training and provide staff with every opportunity to learn more about Hotels as a business and how to fine tune their skills." 

Fallon is Events Coordinator at Lainston House Hotel.  She joined Exclusive four years ago and has held roles in most of our properties during that time.

"I started by working at Lainston House Hotel as a Reservations Co-ordinator, I had just left college and it seemed like the perfect opportunity for me to start my career in the Hospitality industry. I stayed at Lainston for 2 years before I decided that I wanted a change of direction in my career.

I then joined the Business Development Team for Exclusive Hotels which gave me an insight into the company as a whole, the different properties and the Visions and Values of Exclusive Hotels. I learnt about market segments and how to identify different selling opportunities. My main responsibility was to call companies to develop leads and make appointments for the Business Development Mangers.

After a year of working with the Business Development team, I decided that I preferred to organise events and took the opportunity to work at South Lodge Hotel in the Events office as a Sales Co-ordinator. At the time South Lodge were undergoing a very exciting development and it was great to see how the Hotel grew to become a 5 star property.

4 years in and I am now back at Lainston House Hotel as an Events Co-ordinator. Each day brings different challenges and no one day is the same as the next. On a day to day basis I look after incoming enquiries for corporate clients who would like to book meetings or events at the hotel. Not only do I ensure that we maximise revenue by accurate diary management but I also ensure that I meet and exceed the guests expectations. I look after their every need up until the day of their event when I hand over to our Operations team who ensure that the event is run smoothly.

Exclusive Hotels is a wonderful company to work for, and being a family run business means that there is continual Investment into each of the properties. It is great to see that everyone who works here has a real passion to deliver the ultimate guest experience.  I have loved every moment of my time with Exclusive. I have had so many fantastic opportunities to grow not only my career but myself as a person."

Danni is part of the Sales team at the Manor House Gof Club.  She joined the team five years ago and has worked in both the Hotel and the Golf Club since then.

"I started working at the Manor House Golf Club after a trip Down-Under made me realise that studying Law at Uni just wasn’t for me! I took a job in the Spike Bar whilst deciding which career path to choose. Being a people person, I decided on Sales, and several months had passed when an opportunity arose for me to join the Sales team at the Manor House Hotel to look after events. A year flew by, when yet another opportunity arose for me to join the Golf Sales team to look after Corporate and Society golf. Being quite sporty I grasped this chance and 3 years on I am still loving it!

What is so rewarding is watching enquiries develop from the proposal stage to confirmed business and seeing the relationships flourish between ourselves and our clients. 

Most of all I love watching our clients thoroughly enjoying the experience we deliver. Seeing businesses return on a yearly basis to hold their events with us makes me proud to be part of a team where we are all so passionate about delivering exceptional experiences.

As you can see, Exclusive is all about developing its staff. Autonomy and individuality is heavily promoted within the Group, which in return means happy, smiley staff who enjoy partaking in their daily job roles."